Product Manager

Lebara exists so families, friends and colleagues stay connected—wherever they are. As Product Manager you will own the products that make that possible: simple, fair, high-value mobile and digital services for the people who rely on us most. Your decisions will shape how millions stay in touch, send money and live their lives across borders.

What You Will Deliver

• Launch two major product enhancements in the next 12 months that increase active-user retention by at least 8% among our core family and migrant segments.
• Reduce time-to-market for new tariff and add-on propositions from 16 weeks to under 10 weeks by tightening discovery, prototyping and go-to-market loops.
• Grow digital self-service adoption by 25% within 9 months so customers can manage plans, top-ups and roaming without calling support.
• Deliver a measurable 15% lift in NPS for the products you own by turning customer insight into weekly experiment cycles and rapid fixes.
• Own the P&L contribution of your product line, hitting agreed revenue and margin targets while keeping customer acquisition cost in line with plan.
• Partner with network, marketing and customer-care teams to ship one new roaming or international-calling feature that becomes a top-three reason customers choose Lebara.

How You Will Work

You report to the Head of Product and sit inside a lean, cross-functional squad of engineers, designers, data analysts and commercial leads. You will have full access to our customer-insight platform, A/B testing stack and a dedicated product budget. We are a 500–1,000 person MVNO in growth mode, based in Victoria, London, with the agility of a challenger and the scale of a pan-European operator.

What You Need to Succeed

• Proven track record of shipping consumer mobile or digital products that moved retention, NPS or revenue in a competitive telecom or fintech market.
• Ability to turn messy customer data and regulatory constraints into clear, testable product hypotheses and ship them fast.
• Experience owning a P&L or commercial target and making the trade-offs between growth, margin and customer trust.
• Comfort working with network, billing and customer-care partners to deliver end-to-end experiences, not just app features.
• Evidence of reducing cycle time or increasing experiment velocity in a previous role.

Why Lebara

• Direct line of sight to millions of customers whose lives genuinely improve when our products work.
• Real ownership: you set the roadmap, own the numbers and see the impact in weeks, not years.
• A brand built on fairness and connection, not hype—your work stays true to that.
• London-based team with the resources of a pan-European operator and the speed of a start-up.

If you want to build products that keep families together, apply now. We review every application personally and move fast for the right person.